FAQ

Popular Questions


  • What are your lead times?

    Production Orders - Not in Stock

    Lead times vary based on the time of year and the project location.  They can vary between 8 weeks and 14 weeks. 


    Production Orders - In Stock

    Typical lead time is approximately 4-5 weeks depending on the shipping location and availability. 


    Model Rooms

    Depending on the product and shipping location, model rooms typical take approximately 2-4 weeks for delivery. 


    Can I get it faster?

    If you have specific leadtimes you need met, please contact us to talk about pricing for domestic production if available. 

  • Where do your products ship from?

    We have different plants but most of our products ship from China. 

  • How do I get replacement parts if I need them?

    You can use the contact form on the website or send an email to quotes@cgsicorp.com with the information about the products you need and the shipping location. We'll help get you some replacement parts. 

  • Do you offer installation?

    We have the ability to help with the install of any of our products no matter the size of the job. Please contact us to get more information about installation process and recommended partners. 

  • Do you accept credit cards?

    Yes. We have a system in place to take credit card payments. Contact us to make arrangements and find out the terms and conditions. 

  • What address should I send my payment to?

    Please send all payments to:


    Continental Group

    PO BOX  1764

    Powell, OH 43065


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